We don't criticise.

Criticism is wasteful.

I have only met one person like (Olwen) before......... someone who is capable of inspiring people

Simon Williams

Sir Winston Churchill once said, “To improve is to change; to be perfect is to change often”. But what is key in any business or career is identifying what changes need to be made and having the confidence to make them.

Chantelle I’Anson-Sparks

As a small business owner Olwen’s input
has been invaluable

Friendly Animal Clinic


  • Do you know what you need to change?
  • Not sure how?
  • Do you not have the time to implement this?
  • Do you want to consider how you might benefit ?

What is the process used to determine if you need Business Coaching, Mentoring, Change Agency, The Alexander Technique ?
Once engaged by you, Olwen will attend for ½ or 1 day or as agreed, in order to:

  • Observe & Ask Questions.
  • Listen and Clarify.
  • Seek to Understand the assumptions that led to the current results.
  • Discuss - both the big picture and the narrow view.
  • Assess & Identify the pattern - blindspot - problem.
  • Provide: direct – specific - factual - neutral - non-critical feedback.
  • Jointly decide / agree a plan of action.
  • Implement our jointly agreed plan.
  • Review the results & adjust (if needed).
  • Consolidate, Complete and Standardise.
The service is tailor made to suit you exactly.

We don’t tell you what to do, we only make suggestions. It is your Business, You decide. Clearly you are knowledgeable, good at what you do. It’s difficult to see the wood for the trees when you are directly involved. We will offer our ONESMALLKEY vision of “the wood”. Ultimately, you decide. It’s your operation only you know the overall implications of the suggested changes.

Our focus is always on Doing What Works in providing practical innovative help with problem solving. We specialise in low tech, low maintenance, effective solutions.


Initial Assessment Visit for Business Clients - No Charge

Costs from £40 per hour depending on service needed and location